Order Cancellation Policy

Order Cancellation Policy

At Kitlokers , we understand that sometimes you may change your mind after placing an order. This Order Cancellation Policy explains how cancellations work on our website.

1. Cancellation Before Processing

  • You may cancel your order within 24 hours of placing it, provided it has not yet entered processing or shipping.

  • To request a cancellation, contact us immediately at contact@kitslokers.com with your order number.

2. Orders Already in Processing or Shipped

  • Once an order has been processed or shipped, it cannot be canceled.

  • In this case, you may still be eligible to request a return after receiving your order. Please review our Refund and Return Policy for details.

3. Refunds for Cancelled Orders

  • If your cancellation request is approved, you will receive a full refund to your original payment method within 14 business days.

  • Refund times may vary depending on your payment provider.

4. Non-Cancellable Orders

  • Certain promotional or clearance items may not be eligible for cancellation. This will be clearly mentioned at the time of purchase.

5. How to Request a Cancellation

To cancel an order, please contact us:
📧 contact@kitslokers.com
📞 +44 756 25 32 372
📍 Business Address:  75 High St, Dudley,West Midlands, DY1 1PY, United Kingdom